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Help Center

Find answers, solve problems, and get the most out of Harmonia.

Welcome to the Harmonia Help Center—your central resource for understanding how our B2B AI workforce platform works, finding solutions to common issues, and learning how to use Harmonia with confidence.

Whether you're joining for the first time, managing AI annotation projects, or looking for guidance on crypto payouts, we're here to help.

Chapter 1 — Welcome to the Harmonia Help Center

Welcome

Every journey starts with a question.

How do I create an account? How do I find AI annotation tasks? Why isn't my crypto payout processing? Where can I get help?

The Harmonia Help Center has been created to answer these questions through clear, practical guidance that helps both contributors and businesses use the platform successfully. Because Harmonia operates as a Business-to-Business (B2B) AI workforce platform, understanding how our specific systems work is key to maximizing your earnings and ensuring data quality for our clients.

As Harmonia continues to grow, this Help Center will continue expanding alongside it.

Getting Started with Harmonia

If you're new to Harmonia, getting started is simple. Follow these exact steps to begin your journey as an independent contributor.

1

Create Your Account

Register using a valid email address and create a secure password. After registration, you must verify your email address via our 6-digit OTP (One-Time Password) system to activate your account. This prevents bots and fraudulent registrations.

2

Complete Your Profile

Providing accurate account information (like your country and language skills) helps our algorithm match you with AI annotation projects that fit your demographics. Always keep your information current.

3

Explore the Dashboard

Once your account is ready, explore the features available to your account. Browse available Micro-Tasks, AI Annotation projects, and Offerwall bonus tasks. Familiarize yourself with the interface and quality guidelines.

4

Set Up Your Payout Method

Before you can withdraw earnings, you must link and verify your payout method. Harmonia supports PayPal and Cryptocurrency (USDT ERC-20). You will need to verify this method via OTP to ensure funds are sent to the correct place.

5

Follow Platform Guidelines

Before participating in projects, read our policies. Understand that using VPNs, bots, or AI to complete tasks is strictly prohibited and will result in permanent suspension. Understanding platform expectations helps create a better experience for everyone.

What You'll Find Here

The Help Center brings together important information from across the platform in one convenient place.

Here you'll find guidance on:

  • Creating and managing your account securely
  • Understanding AI data annotation and RLHF tasks
  • How Micro-Tasks and Challenge Codes work
  • Maximizing earnings with Offerwall bonus tasks
  • Managing PayPal and Crypto (USDT) payouts
  • Troubleshooting common technical issues
  • Platform policies, anti-fraud rules, and community guidelines
  • Contacting support efficiently

Our goal is to help you solve problems quickly so you can spend more time focusing on meaningful opportunities.

Tips for Getting the Best Experience

A few simple habits can make your experience smoother and ensure you maintain a high-quality score.

Keep your account information accurate.

This helps ensure that important notifications and account-related information reach you successfully. Do not use fake names or fake locations.

Read project instructions carefully.

Every AI annotation project may have different objectives and formatting requirements. Taking a few moments to review the instructions can prevent task rejections and protect your quality score.

Keep your browser updated.

Modern browsers (like Chrome, Edge, or Firefox) provide better security, performance, and compatibility with Harmonia's complex annotation tools.

Use a secure, VPN-free internet connection.

Protecting your account begins with safe browsing practices. Avoid signing in from untrusted public devices. Never use a VPN to change your location, as our anti-fraud system will detect it and suspend your account.

Check announcements regularly.

Important updates, platform improvements, and community news may be shared through Harmonia's official communication channels and Discord.

Our Philosophy

A great platform doesn't only provide opportunities.

It also provides guidance.

The Harmonia Help Center exists because we believe every member deserves access to clear information, practical resources, and reliable support.

Helping our community succeed is just as important as building the technology that powers the platform.

Welcome to Harmonia.
Knowledge builds confidence. Confidence builds opportunity.

Chapter 2 — Account Management & Security

Your Harmonia Account

Your Harmonia account is your gateway to the platform.

It allows you to access available features, manage your profile, participate in AI annotation opportunities, and communicate with the platform where applicable.

Keeping your account secure and up to date helps ensure the best possible experience and prevents fraudulent access.

Creating an Account

Creating an account is simple. To get started:

  • Register using a valid email address.
  • Create a strong password.
  • Verify your email address using the 6-digit OTP code sent to you.
  • Complete any required profile information (country, language, etc.).
  • Sign in and explore the platform.

Providing accurate information during registration helps reduce account issues and supports a smoother experience.

Email Verification & OTP

Email verification helps confirm that the email address belongs to you.

It also improves account security and allows us to send important notifications related to your account. Harmonia uses a secure One-Time Password (OTP) system for email verification and password resets.

If you haven't received your verification email:

  • Check your Spam or Junk folder.
  • Wait a few minutes and refresh your inbox.
  • Confirm that you entered the correct email address.
  • Request a new verification email if the option is available.
  • Ensure your email provider is not blocking emails from Harmonia.

If the issue continues, our support team will be happy to assist.

How Login Sessions Work (Local Storage)

Deep Dive: Local Storage vs Cookies

Unlike older platforms that use tracking cookies, Harmonia uses a modern, secure technology called Local Storage combined with encrypted session tokens to keep you logged in.

When you log in, we generate a secure token and store it directly in your browser. This token is strictly used for identity verification. It is never used for cross-site tracking, behavioral advertising, or sold to third parties.

If you clear your browser's Local Storage or cache, you will be immediately logged out of Harmonia and will need to sign back in.

Resetting Your Password

If you've forgotten your password, use the password recovery option available on the login page.

To keep your account secure:

  • Choose a unique password.
  • Avoid using passwords you've used on other websites.
  • Store your password safely (e.g., in a password manager).
  • Never share your login credentials with anyone.

A strong password is one of the simplest ways to protect your account from unauthorized access.

Keeping Your Account Secure

Security is a shared responsibility. While Harmonia employs enterprise-grade Cloudflare security, you must also do your part.

We recommend following these best practices:

  • Use a strong, unique password.
  • Verify your email address immediately upon registration.
  • Never share your account credentials or session tokens.
  • Avoid signing in on untrusted public devices.
  • Sign out after using shared computers.
  • Report suspicious activity immediately.
  • Do not click on suspicious links in emails or Discord claiming to be Harmonia.

Small security habits make a big difference in protecting your earnings.

Linking Your Discord Account

Harmonia integrates directly with Discord for community support and role synchronization. Linking your Discord account allows you to join our official server and automatically receive roles based on your Harmonia account status.

To link your account:

  • Go to your Dashboard Settings.
  • Click the "Link Discord" button.
  • You will be redirected to the official Discord OAuth prompt.
  • Authorize the connection to sync your roles.

We only request basic profile data (Discord ID and username) to verify your identity. We do not have access to your Discord password or private messages.

If You Can't Access Your Account

Occasionally, members may experience difficulty accessing their accounts.

Common reasons include:

  • Incorrect login credentials.
  • Forgotten password.
  • Browser-related issues (e.g., corrupted Local Storage).
  • Temporary technical problems on the server.
  • Account security reviews (e.g., suspected VPN or bot usage).

Before contacting support, try:

  • Refreshing the page.
  • Clearing your browser cache and Local Storage.
  • Trying another browser.
  • Trying another device.
  • Checking your internet connection.

Many issues can be resolved with these simple steps.

Account Reviews & Suspensions

To help maintain a fair and secure platform for our B2B clients, some accounts may occasionally be reviewed or suspended.

Why Accounts Get Suspended

Harmonia has a zero-tolerance policy for fraud. Accounts may be immediately suspended for:

  • Using a VPN or Proxy: To bypass geographic task restrictions. Our system detects IP mismatches.
  • Using Bots or AI: Automated scripts, auto-typers, or AI models used to complete Micro-Tasks or Annotations.
  • Multiple Accounts: Creating more than one account per individual to manipulate task quotas.
  • Low Quality / Spam: Repeatedly submitting garbage data or failing quality checks on AI projects.

Suspended accounts will have their pending earnings forfeited.

If you believe a restriction was applied incorrectly, you may contact our support team to request a manual review.

Frequently Encountered Account Issues

Check your Spam folder and ensure your email address was entered correctly. If you still can't find it, wait 5 minutes and try requesting a new code from the login page. If the issue persists, contact support.

Use the password recovery feature available on the login page. Enter your email, receive a 6-digit OTP, and enter your new password.

Double-check your email address and password, then try again using a supported browser. Ensure Caps Lock is off. If it still fails, clear your browser cache and try again.

Some accounts may undergo review to help maintain platform security and fairness. This is usually triggered by VPN usage or low-quality task submissions. If you believe a restriction was applied incorrectly, please contact support.

No. Unless specifically permitted by Harmonia, each individual should maintain only one personal account. Maintaining a single account helps support fairness and platform integrity.

Helping You Get Started with Confidence

Your account is the beginning of your journey with Harmonia.

By keeping your information accurate, protecting your login credentials, and following platform guidance, you'll be better prepared to take advantage of the opportunities and features available on the platform.

A secure account creates a stronger experience—not only for you, but for the entire Harmonia community.

Chapter 3 — AI Tasks, Annotation & Micro-Tasks

Understanding AI Opportunities

Harmonia connects contributors with a variety of digital opportunities provided by businesses, researchers, and organizations. As a B2B AI workforce platform, our primary focus is generating high-quality human-in-the-loop (HITL) data for machine learning.

Depending on platform availability, projects may include activities such as:

  • Image Annotation: Drawing bounding boxes around objects.
  • Text Classification: Categorizing text or filtering content.
  • RLHF (Reinforcement Learning from Human Feedback): Evaluating and ranking AI-generated responses.
  • Micro-Tasks: Short data entry or verification tasks.
  • Surveys & Market Research: Providing demographic feedback.

Available opportunities may change over time based on client demand, project requirements, and platform growth.

Before You Start a Project

Before participating in any opportunity, we recommend taking a few moments to prepare.

Always:

  • Read the project description carefully.
  • Review all instructions before beginning.
  • Make sure you understand the formatting requirements.
  • Confirm that you have enough time to complete the task before the timer expires.
  • Ensure your internet connection is stable.

Taking a few extra minutes at the beginning can help prevent mistakes and task rejections later.

Completing Projects Successfully

Every project is unique, but the same principles apply across the platform.

Successful contributors generally:

  • Follow instructions carefully.
  • Submit accurate, high-quality work.
  • Avoid rushing through tasks.
  • Pay attention to detail.
  • Complete work honestly without the use of AI or bots.
  • Respect project requirements and deadlines.

Quality work benefits everyone by helping businesses receive dependable results while strengthening opportunities for contributors.

Understanding Project Availability

Project availability is not always the same for every member.

Opportunities may vary depending on factors such as:

  • Client demand.
  • Project schedules.
  • Required qualifications.
  • Language requirements.
  • Geographic availability (do not use a VPN to bypass this).
  • Overall platform activity.

If opportunities are limited today, new projects may become available in the future as the platform continues to grow.

What are Micro-Tasks?

Micro-Tasks are short, simple digital tasks that pay a small amount upon successful completion. They are a great way to earn money quickly when larger annotation projects are unavailable.

Examples of Micro-Tasks include:

  • Verifying data points.
  • Typing displayed codes.
  • Categorizing simple text snippets.

Understanding Challenge Codes

Deep Dive: How Challenge Codes Work

To ensure that Micro-Tasks are being completed by genuine humans and not automated bots, Harmonia utilizes a system called "Challenge Codes."

When you accept a Micro-Task, the platform will generate a short, randomized alphanumeric code (e.g., A4B9X). To complete the task and earn the payout, you must simply type or paste this exact code into the submission box before the timer expires.

Why is this necessary? Bots and AI scripts cannot read and manually type dynamic visual codes efficiently. This system protects our clients' data quality and ensures that only legitimate human contributors are paid.

If you fail to enter the code correctly before the timer runs out, the task will expire and you will need to request a new one.

Why Projects Get Put "On Hold"

Sometimes, you may notice a project is marked as "On Hold" or "Paused" in your dashboard. This is a normal part of the B2B workflow.

Admins may put a project on hold for various reasons, such as:

  • The Client is updating instructions or guidelines.
  • Quality review is taking place to ensure data integrity.
  • The project has reached its required data volume.
  • Technical maintenance on the annotation tool.

Check back later to see if the project resumes. You do not need to contact support for project holds.

Task Rejections & Quality Scores

Sometimes, your work may be rejected by an admin or the client. This usually happens because the instructions were not followed precisely or the data quality was too low.

If your work is rejected:

  • You will not be paid for that specific task.
  • Your internal quality score may decrease.
  • If your quality score drops too low, you may lose access to high-paying projects.

To avoid rejections, always read the instructions twice before starting.

Task & Project Troubleshooting

Tasks have strict timers. If you do not submit your answer (or Challenge Code) before the timer runs out, the task expires and you cannot be paid for it. You will need to accept a new task.

Opportunity availability changes regularly based on client demand. If nothing is currently available, it means there are no projects matching your specific profile or geographic location. Check back later.

Ensure you are typing the code exactly as displayed (it is case-sensitive). Do not use auto-fill or copy-paste extensions, as they sometimes add invisible spaces that break the code. Type it manually.

Absolutely not. The entire purpose of our platform is to provide genuine human-in-the-loop data. Using AI, scripts, or bots is strictly prohibited and will result in permanent account termination and forfeiture of earnings.

Moving Forward with Confidence

Whether you're completing your first project or returning as an experienced member, our goal is to provide the guidance and resources you need to succeed.

Every project completed, every issue resolved, and every improvement released brings Harmonia one step closer to becoming a stronger platform for contributors and businesses around the world.

Thank you for growing with us.

Chapter 4 — Offerwalls (Bonus Tasks)

What are Offerwalls?

To provide workers with uninterrupted earning opportunities even when standard AI annotation projects are unavailable, Harmonia integrates with third-party Offerwall providers like CPX Research and Offerwall.me.

These "Bonus Tasks" allow you to earn money by:

  • Downloading and playing mobile games.
  • Completing external market research surveys.
  • Signing up for free trials or services.
  • Watching videos or viewing ads.

Offerwall earnings are tracked by the third-party provider and automatically credited to your Harmonia balance once the external task is verified as complete.

How to Complete Offerwall Tasks

Offerwalls operate slightly differently from standard Harmonia Micro-Tasks. Follow these steps to ensure you get paid:

  1. Go to the Bonus Tasks / Offerwall tab in your dashboard.
  2. Choose an offer that fits your profile (e.g., a survey or a game download).
  3. Click the offer. You will be taken to the third-party provider's site.
  4. Complete all the requirements listed (e.g., reach level 5 in the game, or finish the entire survey).
  5. Wait for the provider to verify your completion. This can take minutes or days, depending on the offer.

Offerwall Troubleshooting

Important: Offerwall Rules

Offerwall providers have strict anti-fraud rules. You will not be credited if:

  • You use a VPN or proxy to access the offer.
  • You provide fake demographic information to qualify for a survey.
  • You use an ad-blocker or privacy browser that blocks tracking scripts.
  • You fail to complete all the required steps (e.g., stopping a game at level 4 when level 5 was required).

Offerwall tasks are tracked entirely by the third-party provider (e.g., CPX Research). If you did not receive credit, it is because the provider's tracking failed to register your completion. You must submit a support ticket directly to the provider using their "Missing Credit" or "Support" form, usually found at the bottom of the Offerwall iframe. Harmonia cannot manually verify or credit missing Offerwall tasks.

Survey providers often require participants with very specific backgrounds. If your answers indicate you don't fit the target demographic, or if you answer too quickly (indicating you aren't reading), you may be disqualified. This is normal. Not qualifying for one survey does not affect your Harmonia account.

No. Using a VPN or proxy to access Offerwall tasks is strictly prohibited by both Harmonia and the third-party providers. It will result in denied credit, an Offerwall ban, and the permanent suspension of your Harmonia account.

Chapter 5 — Payments & Payouts

Understanding Payments

Payments are processed according to Harmonia's Payment Policy. Because we operate a B2B platform, payouts are facilitated via trusted third-party payment processors.

We currently support two primary payout methods:

  • PayPal: Fast, secure transfers to your verified PayPal email.
  • Cryptocurrency (USDT): Payouts in Tether (USDT) on the ERC-20 network. Perfect for international workers in regions where PayPal is restricted.

How to Verify Your Payout Method

Deep Dive: OTP Payout Verification

To ensure funds are sent to the correct account and prevent fraud, Harmonia requires OTP verification for all payout methods.

When you enter your PayPal email or Crypto wallet address in your dashboard settings, we send a 6-digit code to your Harmonia account email. You must enter this code on the platform to verify and save your payout method.

Important: You cannot request a withdrawal until your payout method is verified.

How Crypto (USDT) Payouts Work

Cryptocurrency payouts are an excellent option for international contributors. However, it is crucial to understand how they work to avoid losing your earnings.

  • Network: Harmonia only sends USDT on the ERC-20 network. You must ensure your wallet supports ERC-20 USDT (e.g., Trust Wallet, MetaMask, Binance).
  • Gas Fees: When selecting crypto payouts, the worker is responsible for any blockchain network transaction fees. Harmonia sends the exact payout amount, and the fee is deducted by the blockchain before it arrives in your wallet.
  • Wallet Address: Always double-check your wallet address. Blockchain transactions are irreversible. If you enter the wrong address, Harmonia cannot recover your funds.

Payment Status & Processing Times

During the payment process, you may notice different stages as your earnings move through review and processing.

Depending on the project, payment status may include steps such as:

  • Pending: Your task was approved, but the admin hasn't processed the payout batch yet.
  • Processing: The payout has been initiated and is being sent to the payment provider.
  • Completed: The funds have been sent successfully.

Processing times typically take between 24 to 72 hours, though occasional delays may occur due to banking procedures or blockchain congestion.

Independent Contractor Status

Tax Responsibilities

Workers on Harmonia participate strictly as Independent Contractors, not employees.

This means you are solely responsible for reporting your earnings and paying any applicable taxes in your jurisdiction. Harmonia does not withhold income tax, social security, or provide employee benefits like health insurance or paid leave.

Payment Troubleshooting

You must reach the minimum withdrawal threshold before requesting a payout. Additionally, your payout method (PayPal or USDT) must be verified via the OTP code sent to your email. Check your settings to ensure everything is verified.

Crypto transactions require confirmations on the blockchain. Depending on network congestion, it can take anywhere from 5 minutes to a few hours for the funds to appear in your wallet. Ensure you are checking the correct network (ERC-20).

Occasionally, PayPal holds funds for security review, especially for new accounts or large amounts. Ensure your PayPal account is verified and in good standing. If the delay exceeds 72 hours, contact Harmonia support.

Unfortunately, no. Blockchain transactions are irreversible. It is crucial to double-check your wallet address before requesting a payout. Always verify your method with the OTP code to prevent mistakes.

Chapter 6 — Technical Troubleshooting

Resolving Common Technical Issues

Occasionally, technical issues may occur. Many can be resolved with a few simple steps.

Try:

  • Refreshing the page.
  • Checking your internet connection.
  • Trying another browser (we recommend Chrome or Edge).
  • Clearing your browser cache.
  • Returning a few minutes later if maintenance is in progress.

Harmonia uses Local Storage to keep you logged in. If your browser is set to delete cookies and site data upon closing, it is also deleting your Harmonia session. Change your browser settings to allow site data, or simply log back in each time.

Complex annotation tools require system resources. Close unnecessary background tabs, ensure your browser is updated, and restart your computer if the issue persists. Avoid using incognito mode, as it can sometimes block necessary scripts.

We appreciate community feedback. If you discover a technical issue, please provide as much information as possible, including:

  • What happened.
  • What you expected to happen.
  • The device you were using.
  • Your browser.
  • Screenshots, if available.

Detailed reports help us investigate and resolve issues more efficiently.

Platform Maintenance

To keep Harmonia secure and reliable, occasional maintenance or updates may be performed. During these periods, certain features may be temporarily unavailable.

Whenever possible, important maintenance will be communicated through official platform announcements and our Discord server.

Chapter 7 — Support, Community & Glossary

Contacting Harmonia Support

If you still need assistance, our support team is available to help.

When submitting a support request, providing detailed information can help us investigate your issue more efficiently.

Helpful information may include:

  • A clear description of the issue.
  • The page or feature involved.
  • Any error messages displayed.
  • Screenshots, when available.
  • The device and browser you were using.
  • Your Harmonia User ID.

The more information you provide, the faster we can understand and investigate the situation.

Join Our Discord Community

Need quick advice? Want to stay informed about platform updates? Interested in connecting with other members?

Our official Discord community is one of the best places to stay connected with Harmonia.

Inside our Discord server, you can:

🤝 Connect with community members.

📢 Receive platform announcements.

🚀 Learn about new opportunities and updates.

💬 Ask questions and share experiences.

🎯 Get guidance from experienced members and moderators.

🌍 Be part of a growing international community.

Whether you're new to Harmonia or an experienced member, you're always welcome to join the conversation.

Glossary of Harmonia Terms

Understanding the terminology used on our platform will help you succeed as a contributor.

AI & Data Annotation

  • Annotation: The process of labeling data (like images or text) so AI models can learn from it.
  • RLHF (Reinforcement Learning from Human Feedback): A method where humans evaluate and rank AI-generated responses to teach the AI what a good answer looks like.
  • HITL (Human-in-the-Loop): AI systems that require human interaction and data to function accurately.
  • Bounding Box: A rectangular box drawn around an object in an image to identify it for AI training.
  • Dataset: A collection of data used to train machine learning models.

Platform & Work

  • Micro-Task: A short, simple digital task that pays a small amount upon completion.
  • Challenge Code: A randomized code shown to the user that must be typed exactly to prove they are human and earn the payout.
  • Offerwall: A third-party network embedded in Harmonia providing supplementary tasks like surveys or app downloads.
  • Quality Score: An internal metric used to track a contributor's accuracy and reliability. High scores unlock better projects.
  • Independent Contractor: A worker who is self-employed, responsible for their own taxes, and not an employee of Harmonia.

Payments & Security

  • USDT (Tether): A cryptocurrency stablecoin pegged to the US Dollar, used for crypto payouts.
  • ERC-20: The technical standard used for tokens on the Ethereum blockchain. Harmonia only supports ERC-20 for USDT payouts.
  • Gas Fee: The transaction fee required to process a cryptocurrency transfer on the blockchain, paid by the worker.
  • OTP (One-Time Password): A 6-digit code sent to your email to verify your identity during login, password reset, or payout setup.
  • Local Storage: A secure web technology used by Harmonia to store your login session in your browser without using tracking cookies.
  • VPN (Virtual Private Network): A tool used to mask your IP address. Using a VPN on Harmonia is strictly prohibited and results in account suspension.

Our Commitment

As Harmonia continues to grow, we remain committed to:

🤝

Supporting our community

🌍

Expanding opportunities

⭐

Encouraging quality and professionalism

🔒

Strengthening security and trust

🚀

Continuously improving the platform

❤️

Building a community where everyone feels welcome

These commitments guide every decision we make and every improvement we introduce.

Welcome to Harmonia.
Learn. Connect. Grow Together.

The Help Center is here whenever you need it—and so is our community.