Last updated: July 8, 2026
1. Before Payment (Free Cancellation)
Any order still marked "Awaiting Payment" in your client dashboard can be cancelled at any time, free of charge, directly from your dashboard. No payment has been collected at this stage, so no refund is necessary — the order is simply removed.
2. After Payment Is Submitted
Once you submit payment proof, your order moves to "Under Review" while our team verifies it. If your payment cannot be verified, we will contact you and no charge will be applied. Once payment is approved and your order moves into production (statuses such as "Paid," "Assigned," "In Progress," or "In Review"), it is generally considered final, since workers and reviewers begin allocating time and effort to it. If you need to cancel an order at this stage, contact us as soon as possible — we handle these on a case-by-case basis and may offer a full, partial, or no refund depending on how much work has already been completed.
3. Completed Work
Orders marked "Completed" have been delivered and approved through our review process. Completed orders are not eligible for a refund except where we determine, at our discretion, that the delivered work materially failed to meet what was agreed when the order was placed. If you believe this is the case, contact us within 7 days of completion with details, and we'll review it.
4. Non-Refundable Circumstances
We generally do not issue refunds where:
- The order has already been completed and approved as described above;
- The client provided inaccurate or incomplete project details that led to a delay or mismatch, and declined to correct them when asked;
- The request for cancellation is based on a change of mind after work has already started; or
- The order or account is found to be linked to fraudulent payment proof or a violation of our Terms of Service.
5. How to Request a Cancellation or Refund
For orders still "Awaiting Payment," cancel directly from your client dashboard — no request needed. For anything after payment, email support@harmoniaportal.online or use our Contact page, including your order ID and the reason for your request, so we can look into it quickly.
6. Processing Time
We aim to respond to cancellation and refund requests within a few business days. Where a refund is approved, it will be returned using the same payment method used for the original payment where possible; processing times beyond that point depend on your payment provider and are outside our control.
7. Worker & Reviewer Payouts
This policy addresses client-facing refunds. Earnings that workers and reviewers have already been marked as "paid" for approved, completed work are final and are not reversed by a later client-side refund decision; any impact of a refund on future task assignments is handled separately and communicated directly if it applies to you.
8. Contact Us
Questions about this policy can be sent to support@harmoniaportal.online or through our Contact page.